Legal
Last updated November 8, 2026
We want you to know exactly what to expect before you buy. In short: all premium purchases are final, you can cancel at any time, and premium keeps working until the end of the period you've paid for.
Premium unlocks features for your server the moment your payment goes through. Because of that, payments are non-refundable, including:
Please check the Premium page and make sure the plan is right for your server before you buy.
You can cancel a subscription at any time from your server's dashboard: open Premium and choose Manage billing. You won't be charged again, and premium stays active until the end of the period you've already paid for. Cancelling doesn't refund the current period.
We may choose to make an exception in unusual cases, such as being charged twice for the same thing or a billing error on our side. Exceptions are at our discretion and don't change the policy for other purchases.
If you think something went wrong with a charge, contact us within 14 days of the payment, with the server name and the date of the charge, and we'll look into it.
Some places give consumers rights that can't be waived. Nothing in this policy takes those rights away. When you buy, you ask for premium to start straight away and acknowledge that, where the law allows, this means you lose any right to cancel for a refund once it has started.
If there's a problem with a charge, please contact us first. We're happy to help and can usually sort things out quickly. If a payment is disputed with your bank, premium for that server may be paused while the dispute is open.
Premium won in a giveaway or granted by the RPGuardian team is free and has no cash value, so it can't be refunded or exchanged.
