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Privacy Policy

Last updated November 8, 2026

This policy explains what information RPGuardian collects when you use the Discord bot, this website and the dashboard, why we need it, who it's shared with, and the choices you have. RPGuardian is run by the RPGuardian team ("we", "us"). We only collect what the Service needs to work. We don't sell your information, and we don't use it for advertising.

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1. Information we collect

From Discord, when you use the bot or log in

  • Your Discord user ID, username, display name and avatar.
  • Server details such as the server's ID, name, icon, language, roles and channels, so the bot and dashboard can work with them.
  • When you log in to the website, Discord shares your basic account details and the list of servers you're in (the "identify" and "guilds" permissions). We don't receive your email address or password.

Created when you use RPGuardian in a server

  • Server profiles: when you were first seen and last active, and how many commands you've used.
  • Moderation records: strikes, kicks, bans, mutes and channel locks, with the moderator, the reason and the time.
  • Dues and storage counts that server staff record.
  • A log of commands used in the server: which command, its options, who used it, where and when.
  • Invite tracking: who invited a member, the invite code used, when they joined or left, and whether the account was new.

Things you choose to write or send

  • Answers to application forms and ticket questions.
  • Ticket transcripts: the messages sent in a ticket channel, saved when the ticket is closed, including links to attachments.
  • Suggestions and bug reports, and the votes on suggestions.
  • Your global profile bio and colour, and the nationality flag if you choose one.
  • If you use the Games module: your global wallet and game progress (coins, game stats, reward times, job and rank, courses, licenses, home, vehicles and your in-game criminal record) and a 90-day history of changes to the wallet.
  • Settings, messages, embeds and images that server staff create in the dashboard.

Payments and votes

  • When you buy premium, Stripe handles your payment. We store the server it's for, your Discord user ID, the plan, its dates, the creator code if you used one, and Stripe's reference numbers for the customer and subscription. We never receive your full card details.
  • When you vote for RPGuardian on top.gg, we receive your Discord user ID and the time of the vote.

RPGuardian does not read the general messages in your server. It only sees messages in ticket channels it manages, and only saves them as a transcript when the ticket closes.

2. How we use information

  • To run the bot and the dashboard: commands, modules, profiles, moderation, tickets, applications and everything else you turn on.
  • To show server staff the records they need, such as cases, transcripts, applications and logs.
  • To process premium purchases, renewals and cancellations, and to count votes.
  • To keep the Service secure, stop abuse, fix problems and understand how features are used overall.
  • To reply when you contact us.

3. Who can see your information

Server staff. Records about you in a server, such as your strikes, dues, applications or ticket transcripts, can be seen by that server's staff, depending on the permissions its admins have set. Each server's records stay in that server.

Everyone. Your global profile (bio, colour, nationality flag if you set one, number of servers, votes, commands used and, if you play, your coins, game stats, job, courses, licenses, home, vehicles and in-game record; coins and game stats also appear on the public leaderboard) can be seen by anyone, in Discord and on a public page on this website.

Service providers that help us run RPGuardian, only as needed:

  • Discord, which the bot runs on.
  • Stripe, for payments.
  • Cloudflare, for the human check used by verification, and for network services that protect the website.
  • Our hosting and backup storage providers, where the database and its backups are kept.
  • top.gg, which tells us when someone votes.

We may also share information if the law requires it, or to protect the safety of our users, the public or the Service. We never sell personal information.

4. Cookies

The website uses only the cookies it needs:

  • A login cookie, which keeps you signed in for up to 7 days. It's encrypted and contains your Discord login token.
  • A language cookie, which remembers the language you picked for up to a year.

We don't use advertising or tracking cookies.

5. How long we keep information

  • Most information is kept while RPGuardian is in your server or you keep using it, so your setup and history are there when you need them.
  • If RPGuardian is removed from a server, that server's data is kept so its setup comes back if the bot is added again. Server owners can ask us to delete it at any time.
  • Verification links stop working after 15 minutes and are deleted soon after. Unfinished application forms are deleted after 24 hours.
  • Payment records are kept as long as needed for accounting, tax and legal reasons.
  • Backups are kept for about 14 days, then deleted.

6. Your choices and rights

  • You can edit or clear your global bio and nationality flag at any time with /bio or on your profile page.
  • You can ask us for a copy of your information, to correct it, or to delete it.
  • Server owners can ask us to delete all of their server's data.

To make a request, contact us using the details below. We may need to confirm your Discord account first. Some records may be kept where we must keep them by law, or where a server needs them to keep its moderation history accurate; if so, we'll tell you. Depending on where you live, you may have more rights under local law, and we'll respect them.

7. Security

We protect information with access controls, encrypted logins and a database that isn't reachable from the internet. No service can be completely secure, so if you notice something wrong, please tell us right away.

8. Children

RPGuardian is meant for people who are old enough to use Discord, which is at least 13 in most countries. We don't knowingly collect information from anyone younger. If you think a child has given us information, contact us and we'll delete it.

9. Where information is stored

RPGuardian is run from the United States, and information is stored there. Our providers may process it in other countries. By using the Service, you understand that your information may be transferred to and handled in the United States.

10. Changes to this policy

We'll update this policy when the way we handle information changes. The date at the top shows the latest version, and significant changes will be announced on the website or in our support server. See also our Terms of Service.

Contact us

  • Email: [email protected]
  • Discord: the RPGuardian support server
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